Refund policy

Return and Refund Policy

We want you to be happy with your order. If you are not, you can return it within 30 days of delivery.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Damaged, defective or wrong items

If your order arrives damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, and you do not need to send the item back.

Change of mind

If you simply changed your mind, contact us first to request a return. We will send you return instructions and the return address. Return shipping costs are paid by the customer and are not refundable. Do not send items back without contacting us first, because returns sent without approval cannot be processed.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping costs are refunded only for damaged, defective or wrong items.

Cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled and the return process above applies.

Contact us

To start a return or ask a question, email us at foldwayhelp@gmail.com or use the contact form on our website. We reply within 2 business days.